Description:
This feature request proposes a functionality to automatically display a pre-defined question in the chat window when a user clicks a specific button or link. This aims to provide further context and clarification for users encountering unclear error messages or instructions.
Use Case:
A user receives a generic error message like "Bank account didn't match."
They click a "Learn More" button next to the error message.
The chat window automatically pops up with the pre-populated question: "What caused the bank account mismatch?"
Benefits:
Improved user experience: Provides immediate and clear clarification without requiring users to manually type out the question.
Reduced support requests: Help users resolve common issues independently through the provided information.
Increased efficiency: Streamlines the process for users seeking further assistance.
Implementation Details:
The system should allow associating specific questions with buttons or links.
Clicking the button/link triggers a script to automatically populate the chat window with the pre-defined question.
This functionality should be optional and configurable for different error messages or scenarios.
This feature request aims to enhance user experience and self-service capabilities by offering contextual clarification within the chat window.
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Completed
💡 Feature Request
11 months ago
Paul Franklin
Get notified by email when there are changes.
Completed
💡 Feature Request
11 months ago
Paul Franklin
Get notified by email when there are changes.