Feature Request: Pre-populate Chat Window with Question on Button Click

Description:

This feature request proposes a functionality to automatically display a pre-defined question in the chat window when a user clicks a specific button or link. This aims to provide further context and clarification for users encountering unclear error messages or instructions.

Use Case:

  • A user receives a generic error message like "Bank account didn't match."

  • They click a "Learn More" button next to the error message.

  • The chat window automatically pops up with the pre-populated question: "What caused the bank account mismatch?"

Benefits:

  • Improved user experience: Provides immediate and clear clarification without requiring users to manually type out the question.

  • Reduced support requests: Help users resolve common issues independently through the provided information.

  • Increased efficiency: Streamlines the process for users seeking further assistance.

Implementation Details:

  • The system should allow associating specific questions with buttons or links.

  • Clicking the button/link triggers a script to automatically populate the chat window with the pre-defined question.

  • This functionality should be optional and configurable for different error messages or scenarios.

This feature request aims to enhance user experience and self-service capabilities by offering contextual clarification within the chat window.

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Upvoters
Status

Completed

Board

💡 Feature Request

Date

11 months ago

Author

Paul Franklin

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